Credits & Refund Policy
How free beta credits work, how they decrease, and what happens when you run out.
How credits work
Beta credits are usage units, not a cash balance or promise of future monetary value. Actual charges vary by operation. Estimated daily consumption is based on your settings and may differ from actual usage. Billable operations reserve credits before provider calls and reconcile completed usage.
Purchases and payment confirmation
Live credit purchases are disabled during the public beta. If paid purchases are introduced later, they will require a separate announcement and updated terms. No credit card is required to test Watchnet.
Promotional credits
New public-beta workspaces receive 1,000 complimentary usage credits once. Credits decrease as billable monitoring or analysis is performed; unused credits do not expire. There is no automatic refill. When insufficient credits remain, billable operations pause, but existing intelligence and account access remain available. Promotional credits cannot be exchanged for cash. Existing workspace balances are not reset.
Refunds, disputes, and balances
Contact support if a charge is incorrect, a product operation fails, or you seek a refund. Refund eligibility for unused balances, purchase reversal, and expiration will be determined under applicable law and the final published refund terms; no blanket no-refund or expiration rule is imposed by this draft. Reversed payments may lead to credit reversal or a temporary account hold.
Failed operations and spending limits
Watchnet intends not to deduct credits for failures confirmed to be unbilled by providers. Some external services charge even for unsuccessful attempts; those costs will be disclosed before enabling the relevant operation. Reserved credits for uncertain provider outcomes stay pending until reconciled. Workspace budgets and infrastructure caps may pause operations.
Regulatory clearance required
Before any credit sales, the operator must verify that Stripe permits this specific nontransferable, seller-maintained stored-value model and obtain advice on applicable consumer, gift-card, unclaimed-property, accounting, and tax requirements.